FAQ

Ordering

How do I know my order went through?
You will get a confirmation email within minutes. If it has not arrived, check your spam folder before contacting us.

Can I change or cancel my order?
Yes, within 12 hours of ordering and as long as it has not shipped. Email atlasbay.support@gmail.com with your order number.

Shipping

How long will delivery take?
Typically 10–20 business days, plus 1–3 days of processing. Full details are on our Shipping & Delivery page.

Why does my tracking show nothing?
Tracking can take 3–5 days to activate after dispatch. This is normal.

Why did my order arrive in separate parcels?
We work with several specialist suppliers, so items sometimes ship independently. You are never charged twice.

Do you ship internationally?
Yes, worldwide.

Will I pay customs charges?
Possibly, depending on your country. Duties are set by local authorities and are not included in our prices.

Returns

What is your returns policy?
30 days from delivery, on unused items in original packaging. Some hygiene items are excluded — see Returns & Refunds.

My item arrived damaged. What now?
Email us a photo within 14 days. We will replace or refund it, and you usually will not need to post anything back.

How long do refunds take?
5–10 business days after approval.

Products & payment

Are the product photos accurate?
Yes. Colours can vary slightly between screens, and sizes are listed on each product page — please check them before ordering.

What payment methods do you accept?
All major credit and debit cards, plus the digital wallets shown at checkout.

Is my payment information safe?
Yes. Payments are processed through Shopify's secure checkout. We never see or store your card details.