Shipping policy

Processing time

Orders are processed within 1–3 business days of payment. You will receive a confirmation email as soon as your order is on its way.

Delivery times

10–20 business days

These are estimates, not guarantees. Customs checks, public holidays and peak seasons can add time.

How we ship

AtlasBay works directly with specialist suppliers rather than holding stock in a single warehouse. That keeps our prices low and our range wide — it also means your order travels a little further to reach you.

If you order several items, they may arrive in separate parcels on different days. You are never charged extra for this.

Tracking

Every order ships with a tracking number, sent by email once the parcel leaves the facility. Tracking information can take 3–5 days to become active after dispatch. This is normal and does not mean your parcel is lost.

Customs and import duties

Import duties or taxes may apply depending on your country. These are set by your local authorities and are not included in the price you pay us. Any such charges are the responsibility of the customer.

Incorrect addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email atlasbay.support@gmail.com within 24 hours and we will correct it if the order has not yet shipped. We cannot be held responsible for parcels delivered to an address entered incorrectly by the customer.

Lost or undelivered parcels

If your order has not arrived within 30 days of the estimated delivery date, contact us at atlasbay.support@gmail.com and we will replace it or refund you in full.