30-day returns
If something is not right, you have 30 days from delivery to request a return. We want you to keep only what you actually want.
What can be returned
Items must be unused, in their original packaging, and in the condition you received them, with tags attached. You will also need your receipt or proof of purchase.
For hygiene reasons we cannot accept returns on: earphones and in-ear devices, personal grooming and shaving items, underwear and swimwear, and any item whose seal has been broken. We also cannot accept returns on custom or personalized items, hazardous materials, flammable liquids, gases, or gift cards.
How to start a return
- Email atlasbay.support@gmail.com with your order number and a short description of the problem.
- If the item arrived damaged or incorrect, attach a photo — it usually means we can resolve it without you posting anything back.
- We reply within one business day with return instructions and, where a return is needed, the address to send it to.
Please do not send anything back before contacting us. Returns sent without prior agreement cannot be processed.
Who pays for return shipping
If the item is faulty, damaged, or not what you ordered, we cover the cost. If you changed your mind, return shipping is at your own expense.
Refunds
Once your return is approved, we refund to your original payment method within 5–10 business days. Depending on your bank it can take a few days more to appear on your statement. If more than 15 business days have passed since we approved your return, email us at atlasbay.support@gmail.com.
Damaged or missing orders
Contact us within 14 days of delivery — or, if the parcel never arrived, within 30 days of the estimated delivery date. We will replace it or refund you in full.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be unused, in its original packaging, with tags, and you will need proof of purchase.
Cancellations
You can cancel free of charge within 12 hours of ordering, as long as the item has not yet been dispatched.